Take Control Quickly. Coordinate Response. Get Back to Business.

Incident Management (IM) and Incident Response (IR) are two different disciplines, but Beazley Security offers both as a unified service under one roof to maximize security outcomes. 

Incident Response is the technical work of investigating, containing, and recovering from a cyber incident. It focuses on understanding what happened, stopping the attacker, removing them from the environment, restoring systems, and preventing the incident from spreading.

Incident Management is the broader coordination of the entire cyber event. It focuses on aligning the people, decisions, communications, legal requirements, regulatory obligations, insurance considerations, and business actions needed to manage the incident from start to finish.

As a unified service, our Incident Management & Response service addresses both sides of a cyber incident: the technical work required to contain and recover from the threat, and the business-wide coordination needed to orchestrate a quick and effective response.

This service is for any organization that needs expert help managing a cyber incident, especially if they do not have a dedicated, round-the-clock team ready to take charge the moment an incident occurs. That includes mid-market companies, local government bodies, school districts, small businesses, and global enterprises.

The service is available for:

• Organizations without Beazley insurance: We support clients of all sizes, from small firms that need a quick incident assessment to global enterprises managing complex cyber incidents across multiple countries.
• Companies with Beazley insurance: Beazley-insured clients with cyber coverage may already have access to Incident Management as part of their policy and may not need to file a claim to use it. This benefit often applies when personal data or confidential third-party information may have been exposed.

In both cases, the goal is the same: to help your leaders stay focused on running the organization while experienced incident managers coordinate a fast, effective response.

We help organizations respond to a wide range of cyber incidents, from common attacks to complex, business-wide crises. This includes ransomware, business email compromise (BEC), insider threats, supply-chain compromises, data breaches, exploitation of critical software vulnerabilities, and large-scale enterprise incidents that may involve multiple teams, locations, or jurisdictions.

We also support situations where something looks suspicious, but your team is not yet sure whether it should be treated as a formal incident. For example, you may need help assessing a new vulnerability, understanding a potential regulatory exposure, reviewing unusual activity, or getting a trusted second opinion before escalating the issue internally.

In practice, that means we can help whether you are dealing with an active attack, a possible data exposure, a compromised email account, a vendor-related incident, or an emerging threat that may affect your environment. Our role is to help you understand what is happening, determine the right next steps, and coordinate a response before the situation becomes harder to manage.

Beazley Security’s insurance background gives your organization a response partner that understands both the technical and business impact of a cyber incident. Because our Incident Management & Response service was built from inside a leading cyber insurer, our team has deep experience with how incidents actually unfold across all dimensions: legal obligations, regulatory questions, insurance considerations, business interruption, recovery, and cost control.

Our guidance is also informed by more than a decade of cyber claims data, experience managing 40,000+ incidents, and threat intelligence from Beazley Security Labs. That means you receive advice grounded in real-world cyber events, not just theoretical playbooks. The result is a response partner that helps your company manage the full incident, from technical containment and recovery to the broader business decisions that can affect cost, disruption, compliance, and reputation.

A single call to our hotline starts the response process.

First, you speak with a Cyber Services Manager who looks into what is happening, what may be affected, and what level of support you need. Our Cyber Services Managers bring experience in privacy, cybersecurity consulting, threat intelligence, SOC operations, and regulatory response, and have supported incident response across many industries, regions, and organization sizes.

From there, we help you take the right next steps:

• Scope the incident: We work with you to understand the situation, assess urgency, and determine which specialists are needed.
• Bring in the right experts: We recommend and coordinate the appropriate legal, forensic, communications, and technical responders from our global network.
• Set up secure communications: We help establish a separate communication channel so that sensitive conversations can continue safely, even if your email or internal systems are compromised.
• Coordinate the response: Our Incident Management team keeps the different workstreams aligned, monitors costs, and advises your team before, during, and after the event.
• Start the technical investigation: Our Incident Response team begins preserving evidence, investigating what happened, and supporting containment and recovery efforts.

Where appropriate, the technical investigation can operate under an agreement with privacy counsel to help protect sensitive work and support your legal position throughout the response.

When you activate Beazley Security’s Incident Management & Response service, we help coordinate the people, tools, and technical work needed to respond to the cyber incident. The exact scope depends on the nature of the event, but support may include:

Included:

• Incident coordination: Coordination across legal, forensic, communications, and technical response workstreams.
• Expert vendor support: Access to a vetted global vendor network, including specialists with pre-negotiated rates and service-level agreements.
• Technical incident response: Forensic preservation, investigation, containment, eradication, and restoration support delivered by our in-house team.
• Threat detection and investigation: Deployment of MDR and ransomware key-capture tools, where appropriate, to support the investigation.
• Threat hunting: Threat hunting within client-owned endpoint and SIEM tools when needed for the investigation.
• On-site response: Access to on-site personnel anywhere in the world within 24 hours, when the situation requires it.
• Secure communications: Secure, out-of-band communication channels for the duration of the incident, especially if email or internal systems may be compromised.
• Project and cost management: Ongoing project management, coordination, and spend tracking across the engagement.
• Post-incident optimization: Advisory support after the incident to identify lessons learned, close security gaps, and strengthen your organization against future threats.

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Not included:

• Legal representation: Legal advice and representation are provided by external privacy counsel, not Beazley Security.
• Regulatory filings and notifications: Counsel is responsible for drafting and filing regulatory notices or breach notifications, based on the facts developed during the response.
• Ongoing monitoring of third-party tools: Continuous monitoring of third-party endpoint or SIEM platforms outside Beazley Security’s managed stack is not included.
• Routine IT support: General IT administration, break-fix work, and unrelated infrastructure support are outside the scope of the incident response engagement.
• Other managed security services: Services delivered through other Beazley Security product lines are not automatically included unless separately contracted.

In most cases, our team can join a call within one hour of activation, even if you are not on a retainer. Our first priority is to understand what happened, assess the urgency, and help you take the right next steps before the situation escalates. 

For retainer clients, response times are backed by formal service-level agreements. SLA options range from a 24-hour guaranteed response at no cost to a 2-hour guaranteed response for paid retainer clients.

The biggest advantage of a paid retainer is priority access when demand is high. During large-scale cyber events, such as widespread vulnerability exploitation or industry-wide attacks, many incident response firms reach capacity and may begin turning work away. Paid retainer clients move to the front of the queue, giving them faster access to experienced incident managers, technical responders, and the broader support needed to coordinate an effective response.

A tri-party agreement is an arrangement between three parties: your organization, your privacy counsel, and Beazley Security’s investigators. In most cyber investigations, our team is formally engaged by your legal counsel rather than directly by your organization. This structure helps ensure the investigation is guided by your legal strategy from the start and that sensitive findings, communications, and reports are handled appropriately.

This is important because cyber incidents often create legal, regulatory, and reputational risk. The investigation may uncover details about exposed data, affected systems, attacker activity, or potential notification obligations. By working through privacy counsel, those findings can be reviewed in the right legal context as the facts develop. 

The tri-party agreement also helps support attorney-client privilege and confidentiality protections, where applicable. That means sensitive communications and investigation materials are managed in a way that helps protect your organization’s position if litigation, regulatory inquiries, or breach notification decisions follow.

Just as importantly, your lawyers stay closely involved throughout the process. As new facts come to light, they can advise you on legal obligations, regulatory requirements, communications decisions, and next steps, while our investigators focus on understanding what happened, preserving evidence, and supporting the technical response.

Getting your systems back online is only the beginning of recovery. Once the immediate crisis is contained, the next step is understanding what happened and using those lessons to strengthen your security. Because we have already worked through the incident with you, we can quickly identify where your defenses fell short, what the attacker exploited, and which improvements should be prioritized first. 

This post-incident optimization phase helps turn the incident into a practical roadmap for reducing future risk. That may include strengthening controls, improving response procedures, closing specific security gaps, and helping your team prepare for similar threats before they happen again.