Retailers face increasing pressures. As the point of convergence for consumer and financial institutional data, retailers of all sizes and types are attractive targets.
The diversity and interconnected nature of today’s e-commerce has provided retailers the ability to attract new business, expand footprints, and grow their brands. With increased opportunity, however, comes increasing vulnerability and risk that retails must prepare for. A theft of customer data can destroy trust, brands, and revenue streams almost overnight and lead to heavy regulatory penalties.
Attack surfaces are proliferating as retailers rely more on cloud and connected devices such as security cameras and inventory tracking tools—particularly if they’re still using legacy systems with outdated security features. Threats can appear throughout the supply chain and retailers must secure their endpoints and customer data regardless of location—whether on-premises or in the cloud.
Beazley Security helps retailers identify and address their unique vulnerabilities. Our experts strengthen retailers’ defenses while maintaining the speed and flexibility of digital systems needed to manage vendors, itemize inventory, and serve customers securely.
Whether online or through a brick and mortar presence, consumers expect retailers to ensure transactions are smooth, seamless, and secure.
Access to sensitive information isn’t the retailer’s only concern. Storefronts need to be online and operational to maintain revenue streams.
Malware Data Breach
Malware on a retailer’s point of sale system was believed to have compromised 150,000 - 200,000 payment cards. Beazley Security’s Cyber Services arranged for legal counsel and forensics for the retailer. After the investigation, the retailer notified and provided credit monitoring to 100,000 affected individuals. The notification vendor was able to operationalize a call center and a credit monitoring offer for over 100,000 people within 48 hours from the notification. The retailer also used crisis management services to assist with the breach.
Hacking or Data Breach
An online retailer who generates a large amount of revenue per week on their website had a major outage causing the website to be down for one hour. The retailer received subsequent emails from a well-known DDoS gang threatening to return Monday morning with a larger attack which would bring them down for six hours unless they received 30 bitcoins. A Beazley insured, the retailer called Beazley Security’s Cyber Services late at night on a weekend, who provided guidance and arranged services for the retailer to help them in the event of a larger attack. With fast action, the retailer was not impacted by the larger incident.
Unintended Disclosure
An organization operating several restaurants within a metropolitan area had received numerous customer complaints of credit card fraud after use at one location. After conferring with the Beazley Security Cyber Services team, we arranged a forensic investigation which revealed malware had been accessing card data at the location’s point of sale terminals. With legal counsel coordinated through Beazley Security's Cyber Services, the organization ultimately provided substitute notice via local print media that approximately 8,000 unique cards had been improperly accessed. Counsel also assisted with notifying the payment processor and the card brands.
L'équipe de Beazley Security est communicative, compétente et il est facile de travailler avec elle à tous les niveaux.
L'équipe d'experts informatiques de Beazley Security est réactive et efficace, fournissant des solutions exploitables pour améliorer nos pratiques en matière de cybersécurité.
Les opérations ont été interrompues en raison d'un rançongiciel. Mais avec l'aide de Beazley Security, nous avons pris conscience de l'ampleur de l'attaque et nous nous sommes rétablis, et nous sommes arrivés à temps pour que les enfants puissent organiser leurs fêtes de fin d'année.
À la suite d'une attaque massive de rançongiciel, l'équipe de Beazley Security a travaillé sans relâche pour restaurer les ordinateurs, les serveurs et les opérations informatiques afin de nous remettre en ligne avec les services aux patients.
Beazley Security a aidé notre équipe à naviguer dans un labyrinthe complexe d'informations et de données, en fournissant des conseils experts et avisés sur la stratégie de cybersécurité de manière pratique et compréhensible.